Web marketing

Troubleshooting for your website and social media accounts

Is your website showing an error, redirecting to unknown pages or no longer receiving your forms? Is your Facebook page, Instagram account or Meta ad account blocked? We find the cause, fix it and secure everything so the problem does not come back.

Website and social media troubleshooting

On quote

Describe your problem

Sound familiar?

  • My website shows a blank page or an error since an update.
  • My website was hacked and redirects to unknown pages.
  • My contact forms no longer reach my inbox.
  • My Facebook or Instagram account was hacked or disabled.
  • My Meta ad account is restricted and my ads have stopped.
  • My former provider left with the access to my website or my page.

What you gain

Diagnosis first

We look for the real cause of the problem before touching anything, then explain what we found.

Backup first

Before any work, your website is backed up. Nothing is lost, everything can be rolled back.

Website and social media, one team

The same person handles your WordPress website, your Facebook page, your Instagram account and your ad account.

Secured after the fix

Passwords, two-factor authentication, admin access: we close the door the problem came in through.

How we work

  1. 01

    Report

    You describe the problem on WhatsApp, with a screenshot if possible.

  2. 02

    Diagnosis

    We identify the cause and send you the quote before any work.

  3. 03

    Repair

    We fix the website or handle the account recovery process with the platform.

  4. 04

    Security

    We protect the access and hand you a report of the work done.

What you receive

  • A written diagnosis of the problem
  • A backup of the website before any work
  • Repair of the website or forms
  • Clean-up of a hacked website
  • Recovery process for Facebook, Instagram or ad accounts
  • Securing of access (passwords, two-factor authentication, administrators)
  • A report of the work done

Our plans

All our prices exclude VAT. Every quote is sent before any work starts.

Website troubleshooting

On quote

  • Blank page, 500 error, website down
  • Hacked or redirected website
  • Forms not sending
  • Slowness and blocked updates
  • WordPress, Elementor and custom websites

The price depends on the problem. Quote sent after the diagnosis, before any work.

Social media troubleshooting

On quote

  • Hacked Facebook or Instagram account
  • Disabled page or account
  • Restricted Meta ad account
  • Recovery of page access
  • Securing Business Manager

The final decision to restore an account belongs to the platform. We build the file and follow the process until the platform answers.

Frequently asked questions

My WordPress website shows a blank page: can you fix it?

Yes. A blank page or a 500 error usually comes from a plugin or an update. We back up the website, find the faulty element and bring it back online. The quote is sent after the diagnosis, before the work.

My website was hacked: what do you do?

We clean the files and the database, remove unknown administrator accounts, change all access and close the vulnerability used in the attack. We also check that Google is not showing a warning for your website.

Can you recover a hacked Facebook or Instagram account?

We handle the recovery process with Meta and follow the file until the answer. The final decision belongs to the platform, which is why we never promise a guaranteed result. Once the account is recovered, we secure it.

My Meta ad account is restricted: can you help?

Yes. We identify the reason for the restriction, fix what is wrong (ads, page, payment method) and submit the review request. In parallel, we can prepare a way to resume your campaigns.

How much does troubleshooting cost?

At DigiWorld, each troubleshooting job is priced on quote, because the work depends on the problem. We do the diagnosis first, then send you the price before any work.

Do you work on websites you did not build?

Yes. We work on WordPress, Elementor and custom websites, even if they were built by another provider. We only need access to the hosting and the website administration.

Describe your problem

A clear quote in MAD excl. VAT, with no commitment.

Our team replies, not a bot